heylogin - Partial Outage – Incident details

All systems operational

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Partial Outage

ResolvedPartial outage 50%2 hours 36 minutes

Affected

heylogin.app

Partial outage from 11:11 AM to 1:48 PM

Backend System

Partial outage from 11:11 AM to 1:48 PM

  • ResolvedUTC

    This incident has been resolved.

    An unexpected database access pattern caused stalled database access across organizations. The cause was identified as an engineering problem on our side. The relevant code has been fixed to address the immediate issue, and all systems are operational again.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • UpdateUTC

    We identified an issue and service should be restored for most users. We are now working on a full remediation.

  • IdentifiedUTC

    We identified the issue, systems should be operational again in a few minutes.

  • InvestigatingUTC
    We are currently investigating this incident.