heylogin - Degraded Performance for IPv6 routes – Incident details

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Degraded Performance for IPv6 routes

ResolvedDegraded performance121 hours 39 minutes

Affected

Backend System

Degraded performance from 12:02 PM to 12:13 PM, Operational from 12:13 PM to 1:41 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    We were able to identify an issue with in our app network stack, which did not properly fall back to IPv4 if the connected network's IPv6 routes were broken.

  • InvestigatingUTC

    We are currently investigating an incident where some customers are experiencing connection issues with IPv6.