heylogin - Degraded Performance for IPv6 routes – Incident details

All systems operational

Degraded Performance for IPv6 routes

Resolved
Degraded performance
Started almost 2 years agoLasted 5 days

Affected

Backend System

Degraded performance from 12:02 PM to 12:13 PM, Operational from 12:13 PM to 1:41 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We were able to identify an issue with in our app network stack, which did not properly fall back to IPv4 if the connected network's IPv6 routes were broken.

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident where some customers are experiencing connection issues with IPv6.